Position Summary:
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Displays outstanding customer service and supervises the strength & cardiovascular areas of the Fitness Center by providing safe and appropriate fitness information and instruction to members.
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Essential Functions:
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· Welcome, assist and interact with members using the fitness center facility.
· Knowledge of anatomy and physiology and their relationship to the development of strength training programs.
· Awareness of current fitness programs and trends.
· Assist members in effectively utilizing equipment.
· Conduct New Member Orientations as required.
· Test all Cardio and Strength training equipment daily.
· Cleaning duties outlined in daily shift duties.
· Provide a high degree of member service through a professional relationship with the members in regards to their needs, concerns, and questions about the YMCA, its programs and mission.
· Have a thorough knowledge of branch emergency procedures and take appropriate action for emergency situations.
· Ability to relate to and work with people of diverse backgrounds and interests.
· Work cooperatively with professional staff and other departments.
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Leadership Competencies:
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Mission Advancement
- Accepts and demonstrates Y’s values.
- Demonstrates a desire to serve others and fulfill community needs.
- Recruits volunteers and builds effective, supportive working relationships with them.
- Supports fundraising.
Collaboration
- Works effectively with people of different backgrounds, abilities, opinions, and perceptions.
- Builds rapport and relates well to others.
- Seeks first to understand the other person’s point of view, and remains calm in challenging situations.
- Listens for understanding and meaning; speaks and writes effectively.
- Takes initiative to assist in developing others.
Operational Effectiveness
- Makes sound judgments, and transfers learning from one situation to another.
- Embraces new approaches and discovers ideas to create a better member experience.
- Establishes goals, clarifies tasks, plans work and actively participates in meetings.
- Follows budgeting policies and procedures, and reports all financial irregularities immediately.
- Strives to meet or exceed goals and deliver a high-value experience for members.
Personal Growth
- Pursues self-development that enhances job performance.
- Demonstrates an openness to change, and seeks opportunities in the change process.
- Accurately assesses personal feelings, strengths and limitations and how they impact relationships.
- Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.
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Functional Competencies:
- High School diploma or equivalent.
- Previous experience in a health and fitness environment.
- Current CPR/AED and First Aid certifications.
- Exceptional customer service skills.
- Must be willing to work flexible hours, including evenings, weekends and holidays.
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Physical Demands:
· Sufficient strength, agility and mobility to perform essential functions of the position including walking, standing, bending, reaching, and lifting.
Candidates whose disabilities make then unable to meet these requirements will still be considered fully qualified if they can perform the essential functions of the job with reasonable accommodation.
Employer’s Rights
This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.
The employer has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.
