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You can now enjoy the convenience of online registration for select YMCA programs. Making payments for your online registration is safe and secure!
If you are already familiar with online registration, proceed to our secure site. If this is your first experience, browse through this online registration web page and take advantage of the information below.
How to Register for a YMCA of the Palms Program
If you are an active member and/or program participant:
Before you begin, there are a few things you will need to know in order to create your username and password for online registration:
- Your email address - which will be your user ID
- Member ID or Last Name
- Date of Birth
- Zip Code
This information must match the information you provided to us; please check with your local YMCA to ensure that your information is current. Please give your updated information to our staff; we will confirm what you tell us. If your information does not match what is currently on file, you will need to visit us to update your records, as changes in personal information must be verified.
All set? Proceed to our secure online registration!
If you are new to the YMCA of the Palms:
If you choose the 'Find Me' option but get a message that says "We could not located your account based on the information provided," we don't have you in our software system yet. You will need to first create a record in our system before you can register for any programs.
Click "Create an Account" to sign up to be a Non-Member (if you are interested in become a member of the Y, please contact your local YMCA).
All set? Proceed to our secure online registration!
Frequently Asked Questions about Online Registration
Troubleshooting
Q: I have found the program I want to register for, but when I try to create my username and password, I keep getting “We could not locate your account based on the information provided. Please try again, or go to the Contact Us section of the website.”
A: To register online, you need your Member ID or last name, your birth date and zip code. These must match what we currently have on file. If your information has changed, you will need to contact the front desk of your local YMCA to update your information in order to use online registration. If you are not a member of the YMCA of the Palms, contact your local YMCA or join the YMCA online.
Q: I can log onto online registration, but when my family member names appear on the screen, the person I want to register does not appear.
A: If the person you wish to register is not present on your membership account, they will not be present on your family member listing during online registration. Please contact your local YMCA to update your information.
Q: Why can't I locate the program I want to register for?
A: Programs are only available for registration during a specific time period. If you cannot find the program you are looking for, it may not be available for registration yet, or the registration deadline may have expired. Not all programs are currently available for online registration. Please contact your local YMCA if you wish to register. Member Services will be happy to help you!
Q: I was in the process of purchasing my classes through online registration and I lost my internet connection, the page timed out or my receipt never appeared. Did I get charged? Am I on the roster?
A: When errors like this occur, predicting exactly what happened is difficult. Contact your local YMCA so they can access your account and check your status.
Q: I signed up for a class at the wrong location! What did I do wrong?
Each member is assigned to a "home" family center. Our online registration software automatically identifies you with your home family center. When you sign on for online registration, you must identify the YMCA branch of your choice using the drop down box.
Q: I registered online but when I got to the YMCA, there was no record of my registration. What happened?
A: You must always proceed to the checkout link to complete your registration even for a program that has a $0.00 cost. The last page will be a confirmation screen so that you know you have registered. Print this registration screen and bring it with you to the class. For other programs that require payment, payment must be made in order to complete your registration. Always print out your receipt and bring it with you to your first class.
General Questions
Q: How do I know for sure that I am on the roster for a class?
A: Your receipt, which you should print out each time you register and pay for a class online, is your guarantee. Bring it to your first class.
Q: I have decided not to attend a class that I registered and paid for online; how do I cancel?
A: To have your registration cancelled you must contact your local YMCA. Our refund policy states that cancellations made after registration can only be refunded as a credit on your account to use at a later date.
Q: I am unhappy with an experience I have had with a program that I registered for online. Who do I contact?
A: Contact the director in charge of that program at your local YMCA. If you are unhappy with your online registration experience itself, please contact the Membership Director at your local YMCA. You may also email your comments to info@ymcapalms.org.
